Returns & Exchanges

At MOES, we stand by the quality of our smart home solutions and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution or refund.

1

Initiate Request

Log into your MOES account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Securely pack the electronic devices in their original packaging, including all manuals, cables, and accessories to ensure a full refund eligibility.

3

Ship Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Quality Inspection & Refund

Once our technicians verify the device's condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing